Dispatch & Delivery Policy
While every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer for sale. In the event a product chosen is out of stock you will be contacted in regards to other alternatives/upgrades available.
All orders placed before 2pm are dispatched on a next working day delivery service for addresses within mainland UK. Overseas and Highlands have an estimated delivery time of 1-3 working days. Any date specified for delivery is an estimate only, we cannot be accountable for any delays in delivery. Time for the delivery shall not be of the essence of any contract and we shall not be liable for any loss, cost damages or expenses that may be caused directly or indirectly by any delay in the delivery of the goods ordered. We always advise to arrange installers after the order has been received.
All orders require a signature on delivery unless authorised by yourselves. We take no responsibility / liability for missing / damaged goods if authorised to be left. Please ensure that you check the packaging and products are undamaged before signing. If you sign for the item without checking, you are stating that the goods have been delivered undamaged and in good order. This means we cannot claim from the courier on your behalf if the item is damaged. Any replacement goods will have to be paid for in full.
Please be aware we offer a kerbside delivery only – the customer is responsible for moving the decking into a safe location, the drivers may help at their own discretion. The driver will require assistance on larger / heavier items. We are unable to deliver items above the ground floor (i.e in a flat).
In the event of using a courier any special instructions provided will be passed onto them, however, we can not guarantee that their drivers will adhere to them.